Problem: Receiving pop-up Error message stating "Low Disk Space" after installing Symantec Endpoint Protection Manager (SEPM) or Symantec Endpoint Protection(SEP) on Machines.
Error: Receiving pop-up Error message stating "Low Disk Space"
Cause: There may be lots of causes for this issue.
Solution
There may be lots of causes for this issue.
Before we start Troubleshooting the Issue, we need to know which drive is running Low on Disk Space and which folder is using the highest space on the Drive.
Once, we have Figured out, we can start with Troubleshooting.
If in case, Windows Files using the Space.
1) Run a Windows Disk Cleanup Manually.
2) Make sure you Uninstall the Unwanted Softwares from the machines.
If in case, Symantec Files using the Space, work on the Steps below:
Stop the Symantec service
Deleting the files
NOTE: The following instructions are to be done from the Command Prompt as attempting to perform the deletions from the Windows user interface may result in delays and application hangs due to the large amount of files that can reside in these locations. Please note that these instructions will delete the files in the targeted directories, not the directories themselves. Do not remove the directories themselves, only the contents of those directories.
Open the Command Prompt
Deleting files from User Temp folder
- Click Start, then Run
- Type: cmd
- Click OK
1. Type the following command in Command Prompt. (The following string will vary depending on the user name.) Replace "<NAMEOFUSER>" with the username of the desired Windows user you wish to empty the temp folder for:
- For Windows 2000/XP/2003
DEL /F /Q "C:\Documents and Settings\<NAMEOFUSER>\Local Settings\Temp"
- For Windows Vista/7/2008
DEL /F /Q "C:\Users\<NAMEOFUSER>\AppData\Local\Temp"
2. Deleting the contents of the temp folder at the root of C:\
- Type the following command in Command Prompt:
DEL /F /Q C:\temp
3. Deleting the contents of the Windows Temp folder
4. Deleting the contents of the xfer and/or xfer_temp directories
- Type the following command in Command Prompt:
The Quarantine Folder
NOTE: The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.
Delete the Quarantine Folder
Type the following commands in the Command Prompt:
Recreate the Quarantine Folder
Type the following command in Command Prompt:
- Windows 2000/XP/2003
MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
- Windows Vista/7/2008
MD "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"
Start the Symantec service
- Click Start, then Run
- Type: smc -start
- Click OK
Sometimes, we see that the catalina.out file is 6 GB in size
- Stop the Symantec Endpoint Protection Manager service. Browse to C:\ProgramFiles\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\
- Open the conf.properties file and delete the line that says: scm.log.loglevel=FULL Save and close the conf.properties file
- While the SEPM service is stopped you can delete all the log files located in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs folder
- Start the SEPM service.
NOTE: According to the product system requirements, the SEP client requires at least 600 MB of free hard disk space.
Note: the LiveUpdate component is always installed in the C: unit regardless an eventual custom installation path selected for the SEP client. LiveUpdate required at least 130 MB of free space in C:.
Check to make sure enough disk space is available
It is receommended to Follow the Articles Below as per the Issue:
1) Disk Space Management procedures for the Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH96214
2) Symantec Endpoint Protection virus definition folder consumes a large amount of disk space
http://www.symantec.com/docs/TECH102927
3) Incase, you we want to Monitoring Server Health from Symantec Endpoint Protection Manager and Receive Notification, follow the Article below:
http://www.symantec.com/docs/TECH122731
Some Best Practice Articles:
1) Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH92225
2) Troubleshooting Content Delivery to the Symantec Endpoint Protection client
http://www.symantec.com/docs/TECH106034