Again, if feel useful this post, please put a +1, or better a small comment, so I feel useful doing such :) Notice external google docs images - your browser can need to trust external source to display correctly, can go original link.
For installing Service Desk 7.1 (Symantec ServiceDesk), if you follow the SP2 user’s guide manual of SD7.1 (page 407/408 (http://www.symantec.com/docs/DOC4836), you got:
But you will not find AD servers menu, and no way to add servers using the portal, must go to a “credentials manager” (see below), and probably a good idea to activate the install of the workflow designer on your SD7 server (not by default). If following the implementation manual (http://www.symantec.com/docs/DOC3929), and the KB HOWTO49691, we do not activate AD authentication on the install (and I feel we cannot any more).
I wonder why page 131 implementation guide sp2 (DOC3929) talk about a possible use that AD authentication during install seems simpler… (If somebody does with a success, please thank to tell us…)?
Also, if you got some “could not find script file” error popup:
Now you are the lucky guy with a success install of the SD7.1 sp2, but no idea how to get now your users from AD? Here we are:
Now, must back the SD portal
Activate the AD authentication, into Process Manager Active Directory Settings (Admin > Portal > Master settings)
This SP2 SD 7.1 documentation issue is updated with this new KB: http://www.symantec.com/docs/HOWTO65717 Thanks again for your help Symantec Support (Ott).
https://www-secure.symantec.com/connect/forums/sql-setup-adding-computer-admin-group#comment-6595161
Ended up opening a support case on this one also.
Great screens shots of the steps!!!!!!
It is a better Idea, to create your queues as distribution list or security groups, into your AD, than building your own groups (queues) into SD 7.1... You can force manual any change.