ServiceDesk

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  • 1.  ServiceDesk 7.5 subtask assignment to group

    Posted Dec 21, 2012 06:43 AM

    Hi all,

    Does anyone know it is possible in SD 7.5 to create subtasks and assign them to a group/queue rather than just one single individual?

     

    Tnx,

    dawi_x



  • 2.  RE: ServiceDesk 7.5 subtask assignment to group

    Broadcom Employee
    Posted Dec 21, 2012 01:21 PM

    Unfortunately, based on your question you probably know the answer already. No, subtasks are currently designed to be assigned to specific users.

    If this is something you would find useful, please create an Idea for ServiceDesk about this. Ideas in Connect are essentially feature requests for Symantec products.



  • 3.  RE: ServiceDesk 7.5 subtask assignment to group

    Posted Jan 01, 2013 07:31 AM

    Ok, tnx for the response Toomas

     

    kr,

    dawi_x



  • 4.  RE: ServiceDesk 7.5 subtask assignment to group

    Posted Jan 08, 2013 05:02 PM

    Do I understand this correctly?  It is no longer possible to assign a subtask to a group?  It must be an individual only?



  • 5.  RE: ServiceDesk 7.5 subtask assignment to group

    Posted Jan 08, 2013 05:19 PM

    Yes, correct, sub tasks are assigned to individuals. We did mention this during Beta testing and hopefully it will be addressed in a future release.

    However sub task management have greately improved.



  • 6.  RE: ServiceDesk 7.5 subtask assignment to group

    Posted Jan 09, 2013 01:38 AM

    Hi WK01,

    As stated by Jason in the idea section for this feature, I suppose the assignment to groups will be addressed in one of the next releases.

    If you haven't done so already, just give it a thumbs up!

    https://www-secure.symantec.com/connect/ideas/servicedesk-75-subtask-assignment-group

    cheers, dawi_x